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🎯 CarGence Playbook #2

Negotiation Tactics That Actually Work

Scripts, psychology, and strategies to get the best price. Used by members who've saved an average of $3,200.

10 min
Read Time
12 Scripts
Ready to Use
$3,200
Avg Savings
1

The Psychology of Car Deals

Before you say a word, understand what's happening on the other side of the table.

How Dealers Think

💡 The Power Dynamic

The dealer needs to sell cars to survive. You don't need THIS car — you can always find another one. The moment you fall in love with a specific car, you've lost leverage.

2

Before You Negotiate

Negotiation is won before you walk in the door.

Your Pre-Negotiation Checklist

Your Three Numbers

Before any negotiation, define these:

⚠️ Never Reveal Your Budget

When asked "What's your budget?" or "What payment are you looking for?" — deflect. Say "I'm focused on finding the right car first, then we can talk numbers." Any number you give becomes their floor.

3

Opening the Negotiation

Your first move sets the tone. Start strong but reasonable.

📝 Opening Script

After test drive, ready to talk numbers:

"I like the car and I'm ready to buy today if we can agree on price. Based on current market data, I'm prepared to offer $[OPENING]. I know that's below asking, but I've done my research and this is a fair starting point."

Why This Works

🔴 Them: "That's way too low. I can't even come close to that."
🟢 You: "I understand. What's the best you can do? Let's find something that works for both of us."
4

Counter-Offer Scripts

They'll counter. Here's how to respond.

📝 When They Counter High

They come back with a number still well above target:

"I appreciate the counter. I've looked at similar vehicles and they're trading closer to $[TARGET]. I can come up a bit from my offer to $[OFFER + $500-1000], but I need you to work with me here."

📝 When They Say "I Need to Talk to My Manager"

Classic tactic to create pressure:

"Of course, take your time. While you're doing that, I'm going to step outside and make a call. I have another appointment this afternoon, so I'll need to know where we stand within the next 15 minutes."

📝 When They Won't Move

They're stuck at a number above your walk-away:

"I understand you have limits. Here's my situation: my absolute maximum is $[WALK-AWAY]. If you can make that work, I'll sign today. If not, I respect that, but I'll need to look at my other options."

💡 The Power of Silence

After stating your position, stop talking. Count to 10 in your head. Silence makes people uncomfortable, and salespeople often fill it with concessions.

5

Dealing with Common Tactics

Dealers have playbooks too. Here's how to counter them.

"We're Already Losing Money on This"

🔴 Them: "We're already below invoice. We're losing money at this price."
🟢 You: "I understand margin is tight. I'm not asking you to lose money — I'm asking for a fair deal. My offer is based on what similar cars are actually selling for. Can we find middle ground?"

"Someone Else Is Looking at This Car"

🔴 Them: "I should tell you, we have another customer very interested. They're coming back this afternoon."
🟢 You: "I appreciate you letting me know. If they buy it, I have other options. But I'm here now, ready to close. What can you do for me?"

"Let Me Get You Into This Payment"

🔴 Them: "What monthly payment works for you?"
🟢 You: "I'm negotiating on the out-the-door price, not the payment. Once we agree on price, I'll handle financing. What's your best OTD number?"

⚠️ Never Negotiate on Payment

Dealers can hit any payment by extending the loan term. A $400/month payment sounds the same whether it's 48 months or 84 months — but the total cost is $19,200 vs $33,600. Always negotiate the total price.

6

The Walk-Away

Your most powerful tool. Use it strategically.

📝 The Graceful Exit

When you've hit your limit and they won't budge:

"I appreciate your time. We're just too far apart on price. Here's my card — if anything changes, I'm still interested at $[WALK-AWAY]. Good luck with the sale."

What Happens Next

💡 Commit to the Walk

If you threaten to walk and then stay, you've lost all credibility. If you say you're leaving, leave. This is why having backup options is essential — walking away is only powerful when you mean it.

7

Timing Advantages

When you negotiate matters almost as much as how.

Best Times to Buy

Worst Times to Buy

8

F&I Office Defense

You negotiated a great price. Now they'll try to make it back in the finance office.

What to Say No To

📝 The F&I Office Script

When they start the add-on pitch:

"I appreciate you going through these options. I'm not interested in any additional products today. Let's just complete the paperwork for the vehicle at the price we agreed on."

⚠️ Review Every Document

Before signing, check that the final price matches what you negotiated. Look for added fees or products you didn't agree to. If something's wrong, speak up before signing.

Know the Real Value Before You Negotiate

The best negotiators know what dealers actually paid. CarGence gives you that data.

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